Access !!!

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Osprey
Posts: 3
Joined: Tue Nov 05, 2024 6:05 pm

Access !!!

Post by Osprey »

I'm trying to login to play, but all I get is 'search' and then nothing else.
It's been like this all day.

Can anybody help please.
snookerq login.jpg
snookerq login.jpg (22.11 KiB) Viewed 12687 times

Osprey
Posts: 3
Joined: Tue Nov 05, 2024 6:05 pm

Further to ''Access !!!'

Post by Osprey »

I've tried to message 'tech. dept' but after posing my original question to them, I'm then asked to confirm that I'm human.......BUT HOW !!!! ?

SquaredCue
Posts: 229
Joined: Sat Apr 03, 2021 12:17 pm

Re: Access !!!

Post by SquaredCue »

Hello,

That screen is presented when the game cannot set up a network connection to the snookerq lobby servers. Usually, this is caused by a temporary network glitch and thus logging in again a couple of minutes later can solve the problem.

Osprey
Posts: 3
Joined: Tue Nov 05, 2024 6:05 pm

Re: Access !!!

Post by Osprey »

Many thanks SquaredCue........i've been through the full process...Log off/log on....re-boot computer umpteen timesbut still no joy....Internet connection is absolutely fine.....I'll keep trying... :D

SquaredCue
Posts: 229
Joined: Sat Apr 03, 2021 12:17 pm

Re: Access !!!

Post by SquaredCue »

Hi,

As you can access the forum, the problem is likely with some finer details. Can you check the configuration of your router / firewall? Aren't they restricting some port ranges, for example? Are destination ports between 42000 and 43000 enabled?

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